Shipping & Handling

For a full refund of the product purchase price, less a processing fee of 47.00 your order must be received within 30 days of purchase. Shipping costs are non-refundable. We will happily pay return shipping fees if the delivery is a mistake of Gabriel's Promise (ex. you received the damaged or wrong item).Note: Any physical damage to the product will null and void the refund. The product must be returned in the original box/case.  

Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to Gabriel's Promise customer service address provided via an email confirmation with the requested RMA number.

Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however, due to return shipping time (3-9 business days), return processing (4-7 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.

For returns, contact us at or call us at 833-522-3673 to request an RMA (return merchandise authorization).

No returns can be accepted for a refund without RMA.

Our shipping department is working hard to make sure your Gabriel's Promise purchase gets to your doorstep exactly how you ordered. Your shipping cost is calculated based on the price and weight of your total checkout.

Our shipping and handling charges cover the expenses we incur to process, pack, and ship your order. Your charges are dependent on the method you select based on the above information. Standard shipping typically takes 5 – 7 business days, excluding weekends and federally observed holidays. In some cases, shipping may get delayed.  International Orders may incur a delay due to customs duty fees and transit, expected arrival is up to 4 weeks from purchase.

We provide you with an email confirmation and tracking number to follow your shipment for continual updates for orders in the United States.

Any questions concerning your shipment? Call us during normal business hours at 833-522-3673. After business hours please email us any questions here